FAQs

I wish to open an account with OCS.


Please fill the inquiry form in contact us page. Our sales team will contact you by email or phone.




Please advise your collection point ?


You can bring to our customer service counter in our office or book a collection request online.




Is there any item not included in the courier service?


Please refer to our Standard Conditions of Carriage for items that are prohibited.




Does OCS carry heavy bulky shipment besides small parcel express?


Yes, it will be under Economy express




Do you handle dangerous good to overseas?


Yes, Dangerous Goods can only be sent by Cargo Service.




Does OCS collect shipment anywhere in UAE?


OCS collects anywhere in UAE




What is volumetric weight?


According to IATA regulation, the actual weight of the parcel is defined to be 1 kg of the volume of 5000 cm3.

Formula = (Length cm X width cm X Height cm) / 5000




Do you do delivery to PO Box Address?


Since it is important to obtain acknowledgement receipt, we in principle do not accept delivery to a PO Box as signature cannot be obtained.




Is there any possibility of collecting payment from consignee?


It is only possible for certain locations. Please check with our customer service representative for details.




What is the compensation limit against loss or delay?


Compensation limitation is according to our Standard Conditions of Carriage for UAE.




Do you request certificate of origin and visa beside commercial invoice from consignee?


Yes.




Why do you need attach commercial invoice to the shipment Sample?


Commercial Invoice is required when exporting your parcel shipment to overseas. It is an essential document for customs declaration to the country you send to. When processing customs clearance, depending on the amount you declared, import tax is levied. In this aspect, you need to attach an invoice even though there is no commercial value to the shipment. If you declared only the model number of the parts with the word "sample" without a value, the information may not be sufficient for the customs to determine and clear the shipment. This may result in an inspection and thus the process of Import and Export clearance is delayed.




What is customs value and how do I determince?


The customs value of your shipment determines how much import duty you will have to pay. The customs value of your shipment should be the shipment's net value.





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